1 reviews | Active since Mar 2017
Still paying for cancelled services
<p>Hope someone at Telmom will give ma an answer now. Since I have contacted contact centers, Sales persons and emailed instructions but we just have to keep on paying.</p> <p> </p> <p>We cancelled some of our services last year in March the first time, then cancelled again in September and again in December. We can not just decide to stop paying the account because then they cut off all our services and refuse to switch back on until we pay the full account.</p> <p> </p> <p>So what I am asking for is for someone at Telkom to contact me regarding my issue and get my services cancelled which I asked for and pass credit for the time we been paying this services.</p> <p> </p> <p>Sure there is someone that will assist.</p>
Thank you Noleen
So the billing department did contact us, we forwarded the requested documentation. 1 of the 3 lines we requested to be cancelled was cancelled but again this month we have to pay for the other 2 lines on our account.
Hope to get contacted again to sort out the rest of the queries.
Thank you Noleen
So the billing department did contact us, we forwarded the requested documentation. 1 of the 3 lines we requested to be cancelled was cancelled but again this month we have to pay for the other 2 lines on our account.
Hope to get contacted again to sort out the rest of the queries.
Still have not heard from Telkom again, now received this sms
Telkom Reminder: Our records indicate tel no is in arrears with Please pay immediately to avoid suspension. If your service is suspended, it will be restored when we receive the payment on our billing system. If you already paid please ignore this message.
So why must I keepon paying for services I asked to be cancelled
Still have not heard from Telkom again, now received this sms
Telkom Reminder: Our records indicate tel no is in arrears with Please pay immediately to avoid suspension. If your service is suspended, it will be restored when we receive the payment on our billing system. If you already paid please ignore this message.
So why must I keepon paying for services I asked to be cancelled