Hellopeter
Share Your Experience
CP
Christopher P

1 reviews | Active since Aug 2018

02 Aug 2018, 12:58

Still paying for cancelled service 6 months after sending cancellation request.

I have been trying to cancel a mobile data contract since 5 February 2018. When initially contacting Telkom they instructed to email the cancellation form to ********** which was completely ignored, Subsequent emails ignored as well. Now when trying to follow up on the same address it seems the address no longer exists. 6 months later. Still paying for a service I cannot use.

0
Replies (2)
Telkom
Telkom's reply04 Aug 2018, 13:47
Official

Hi Christopher

Thank you for making contact with us

This response serves as confirmation that your query has been received.

We will look at the matter and provide you with feedback. We understand your frustration and we humbly apologize for the delay response.

Your reference number is:AI***

Regards

Luleka

Telkom Social Media

CP
Christopher P's update17 Aug 2018, 09:56
Reviewer Update
And another two weeks go by. Telkom's "keeping up appearances" response leads to no further progress. I still haven't been contacted by Telkom with any actual effort to cancel my account. Received yet another invoice for the amount, now almost seven months after requesting initial cancellation. It is proven now that Telkom does not care about their customer relations but will happily and wrongfully take their money without any shame.