still paying for cancelled contract

<p>I would like to express how unhappy I have been with the service Iv been receiving from Telkom mobile/ lack of service. <br />I realized a month ago that I was still billed for a 5GB wifi router that was taken with mobiletalk as they sold me the product with false information. That contract was cancelled 3/2/16 and device picked up 4/3/16 and till today I'm still getting billed for this. <br />I made the first call to Telkom mobile on the 22/8/16 and I was told this matter was going to be resolved in no time, a month later there has been no feedback. I have made several calls and I'm told to call back after 72hours. This is tiring and abusive as I have been a loyal customer for the past 3 years.</p> <p>I am told Cynthia Mazibuko is handling my case, Iv also asked for her to call me and explain the delay, till this day, she has not. I have quoted the ref number on the subject line.</p> <p>This kind of service is unacceptable, I need to be refunded for all these months my account was being debited </p>