MW
Mel W
1 reviews | Active since Feb 2018
07 Feb 2018, 09:22
Still Paying for Cancelled ADSL Line
Cancelled ADSL line in October 2017 after we moved to fibre. Still being charged for it. We have called several times and followed up in writing but nothing has been done to resolve the problem. Call centre agents keep saying they are escalating the problem but claim that there is no number we can call directly.
Helpful (0)
Replies (1)0
Replies (1)MW
Mel W's updateReviewer Update
07 Feb 2018, 09:58I have just tried the online Chat Service link that was at the bottom of the email to which our business account invoice was attached. That did not go well either.
Welcome to the Telkom Chat service.
One of our friendly agents will assist you shortly.
Please hold for the next available Agent.
You are currently being assisted by Andile Clementi Mteshane
9:37:02 AM) Andile Clementi> Thank you for contacting Telkom Residential FixedLine Billing Chat , you are chatting to Andile ,how may I assist you?
9:37:31 AM) Andile Clementi> Thank you for contacting Telkom Residential FixedLine Billing Chat , you are chatting to Andile ,how may I assist you?
9:37:33 AM) (deleted',)> we cancelled ADSL in October last year to take fibre instead. Still being charged for the ADSL line though
9:37:53 AM) Andile Clementi> Please confirm if you are the accountholder, your full name, surname and ID.
9:38:05 AM) Andile Clementi> And landline number.
9:38:28 AM) (deleted,)> Deleted
9:38:39 AM) (deleted)> The account is in my business name.
9:38:46 AM) (deleted)> 031deleted
9:39:20 AM) Andile Clementi> We unfortunately dont have a chat option for business kindly contact them on 10217, Apologies for the inconvenience.
9:39:36 AM) (deleted,)> But they do not help me on 10217
9:40:39 AM) (deleted)> And why put the chat link on the email sent FOR THE BUSINESS ACCOUNT?
9:44:14 AM) (deleted,)> Are you going to reply or not?
Andile chose not to reply.
MW
Mel W's update07 Feb 2018, 09:58
Reviewer Update
I have just tried the online Chat Service link that was at the bottom of the email to which our business account invoice was attached. That did not go well either.
Welcome to the Telkom Chat service.
One of our friendly agents will assist you shortly.
Please hold for the next available Agent.
You are currently being assisted by Andile Clementi Mteshane
9:37:02 AM) Andile Clementi> Thank you for contacting Telkom Residential FixedLine Billing Chat , you are chatting to Andile ,how may I assist you?
9:37:31 AM) Andile Clementi> Thank you for contacting Telkom Residential FixedLine Billing Chat , you are chatting to Andile ,how may I assist you?
9:37:33 AM) (deleted',)> we cancelled ADSL in October last year to take fibre instead. Still being charged for the ADSL line though
9:37:53 AM) Andile Clementi> Please confirm if you are the accountholder, your full name, surname and ID.
9:38:05 AM) Andile Clementi> And landline number.
9:38:28 AM) (deleted,)> Deleted
9:38:39 AM) (deleted)> The account is in my business name.
9:38:46 AM) (deleted)> 031deleted
9:39:20 AM) Andile Clementi> We unfortunately dont have a chat option for business kindly contact them on 10217, Apologies for the inconvenience.
9:39:36 AM) (deleted,)> But they do not help me on 10217
9:40:39 AM) (deleted)> And why put the chat link on the email sent FOR THE BUSINESS ACCOUNT?
9:44:14 AM) (deleted,)> Are you going to reply or not?
Andile chose not to reply.