DS
DAWN S
1 reviews | Active since Jan 2010
07 Jan 2018, 20:59
STILL PAYING FOR A LINE THAT IS NOT WORKING AND NEVER HAS
Reference A ********** 8 - 3 months old and no response!
I complained on the 11th October, 2017 that I am still paying for a line that is not in use because it has never been connected and there has never been any usage on that line. I have now paid over R8000 for a service that does not exist. Can I get refunded before I take this up a level to the Consumer Council for their future management?
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Replies (2)DS
DAWN S's updateReviewer Update
14 Mar 2018, 13:58I am still waiting for this matter to be resolved?? Just received the February account for R798-95 which makes the amount paid so far as R9600-00 with no service. The "contract" is now 11 months old and we have got no line nor is there any calls made because there is no instrument and no line?? Looks as if we need to go to the National Consumer Council again to get results. This is shocking!!
DS
DAWN S's update14 Mar 2018, 13:58
Reviewer Update
I am still waiting for this matter to be resolved?? Just received the February account for R798-95 which makes the amount paid so far as R9600-00 with no service. The "contract" is now 11 months old and we have got no line nor is there any calls made because there is no instrument and no line?? Looks as if we need to go to the National Consumer Council again to get results. This is shocking!!
DS
DAWN S's updateReviewer Update
09 Jul 2018, 11:39I am still waiting for this query to be resolved after last receiving an email from Rafeeqah on 14th May, 2018 telling me a cancellation reference would follow?? I have sent follow up emails to Rafeeqah and he/she just reads the email and does not respond. i am still paying for a service that was cancelled in August, 2017 and the debit order continues to go off our bank for R805-99. This is shocking service and I am now going to refer this to the Nationall Consumer Council our of desperation to get our money back. I also called Telkom on another matter with account ********** 70001 in May, 2018 asking to have our Softcap reduced from 200GB to 10GB because I dont use anywhere near 10G and was told this was done and yet it still shows on my account as 200GB. Anyone would know that when you phone Telkom, you hold on forever! After this agent told me that I could lose my email address when the change took place (really!!) he then confirmed all was changed and that my email address (10 years old) would remain. No change was done. Why do we even bother to phone the call centre when no changes get done as requested. Also, my accounts have stopped coming via email after years!!
DS
DAWN S's update09 Jul 2018, 11:39
Reviewer Update
I am still waiting for this query to be resolved after last receiving an email from Rafeeqah on 14th May, 2018 telling me a cancellation reference would follow?? I have sent follow up emails to Rafeeqah and he/she just reads the email and does not respond. i am still paying for a service that was cancelled in August, 2017 and the debit order continues to go off our bank for R805-99. This is shocking service and I am now going to refer this to the Nationall Consumer Council our of desperation to get our money back. I also called Telkom on another matter with account ********** 70001 in May, 2018 asking to have our Softcap reduced from 200GB to 10GB because I dont use anywhere near 10G and was told this was done and yet it still shows on my account as 200GB. Anyone would know that when you phone Telkom, you hold on forever! After this agent told me that I could lose my email address when the change took place (really!!) he then confirmed all was changed and that my email address (10 years old) would remain. No change was done. Why do we even bother to phone the call centre when no changes get done as requested. Also, my accounts have stopped coming via email after years!!