Still paying for a contract I requested to be cancelled

<p>My contract ended in February 2017 and i did not wish to renew it. I was not aware that I had to go to a store to cancel it but after my bank account was still being debited I visited the Alberton City store in March, and requested that the contract be cancelled. I was assisted by Mary Lamola.</p> <p> </p> <p>My bank account is still being debited every month and I am still receiving invoices.</p> <p>I emailed Mary Lamola to have this matter resolved and she is clearly disinterested and unwilling to resolve a case that she clearly messed up. Her response was that I should call the call centre.</p> <p> </p> <p>It is completely unacceptable that I am being debited for a contract that ended and that I have requested you to cancel this months ago.</p> <p>Further, I have been forced to reverse a few of these unauthorised debit orders, but not all of these. This is causing an adverse on my current account conduct with my bank as well as the Credit Bureau. I do not think it is fair that I must be affected in this way after I have informed you that I do not wish to continue with the contract.</p> <p>Kindly provide an urgent response to the matter as I am not going to phone a call centre to have it resolved. I went into your store and completed a document which instructed you to cancel but you disregard it and continue to access my bank account without authorisation to do so. How can you expect me to follow up with a call centre when I have done everything on my part?</p>