Still paying, and router is with telkom

This is now starting to get extremely pathetic as i keep on calling the manager to get an update and then she does not answer her phone, the landline number does not work at key west either and i also don't have time to go into the store and keep on asking!!!<br> <br> I took the contract out on the 06-08-2015 and took it in for repairs on the 06-09-2015 for the 1st time, 21 working days later i went to go collect it got home plugged it in and it was still not fixed so i took it back i have been using a **** loan unit since! THAT IS NOT WHAT I AM PAYING FOR!!!!! After booking it in again i got a call from the manager to state that it had came back from the repair center and it was still doing the same and she will send it back for repairs!!!!!<br> <br> Till today i still don't have my router THAT I AM PAYING FOR BACK!!! Please give me a new one and refund me for the 2months that i have being paying for a new router that i do not have!!!!