CD
Cecilia D
1 reviews | Active since Jul 2015
16 Jul 2015, 19:26
Still paying after cancellation on 9 May 2015
Gave one month notice to cancel ADSL on 9 May 2015. Received cancellation sms on 9June2015. Received invoice middle June. Money was subtracted from account 5 July. Just received new account, payment due 3 August. Have been to Telkom Mall@Reds and Centurion and all they can tell me is that the cancellation is still in process. How long will this take???? Will I get my money back for these months that I have no ADSL and are not even using it? AFTER they send me the sms to tell me how sorry they are to lose me as a customer ??!!??
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Telkom's replyOfficial
16 Jul 2015, 20:28Hello CDorfling,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM126129.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM126129.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Telkom's reply16 Jul 2015, 20:28
Official
Hello CDorfling,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM126129.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM126129.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team