Still paying after almost a year from canceling the Telkom account

I got to use fibre and canceled the Telkom home line beginning of the year, and according the Telkom website and all, the account was in deed canceled as it tells me that no account comes up under my name

But I recently found out that I have been debited R199 every month even after canceling the account, this is ridiculous. If I didn't see them how long were they going to take the money after cancellation? This needs to be fixed and requesting for a refund