GR
Gavin R

1 reviews | Active since Jun 2015

03 Jun 2015, 18:17

Still paying 4 months after cancellation! NO AVAIL

TELKOM ADSL<br> After cancelling my ADSL line on the 20th of FEBRUARY 2015, With a reference number! Telkom is still debited my account for March, April, May and JUNE! When the first debit was made in March I phoned the customer care centre and they advised me it was because of late cancellation. Now when I phone the call centre I need to put in the number in question, then the customer care line says my account is suspended and the line goes dead, so then I have to redial, wait to get thru to sail, then be diverted to billing/account to no avail. I have escalated my complaint on their website, also to no avail!<br> <br> Am I going to be paying this cancelled line till the end of days? <br> <br> TELKOM MOBILE<br> I have been waiting EIGHT working days and ELEVEN calendar days for a reply from Telkom mobile, I need a settlement amount to buy out my contract. I had to go in to the branch as per instruction from call centre, JUST to request a \quote"to close out my account"

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Replies (1)
Telkom
Telkom's reply03 Jun 2015, 19:54
Official
Hello GavinRob,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM115563.

We apologise for any inconvenience caused.

Kind regards
Igsaan
Telkom Social Media Team