NH
Natasha H

1 reviews | Active since Aug 2012

18 Jun 2016, 00:08

Still pathetic service from Telkom

<p>I complained here in March. And April. On the phone to Telkom since then.. And all I have to show are empty promises. It is 1:57 am and my internet is so worthless that I cannot open a link to an article I would like to to read. It is ridiculous to say the least!!! We have an uncapped line at premium price that cannot function. Not one day goes by that we are not frustrated with the snail pace at which it functions and hangs.. We have to take turns to go on the internet to get any work done! It is totally unacceprable. And so is the service! They respond here immediately to try and save face... And reset it, but within 48 hours it it is back to being substandard. And when I inform them, nothing comes of it.. Except constant calls to them, for which my husband on occasion has sat in the que for over an hour!! Telkom, maybe you should stop advertising your amazing offers and start focussing on the paying clients... You are nothing other than a joke!</p>

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Replies (2)
Telkom
Telkom's reply18 Jun 2016, 15:27
Official

Hi NatashaKH

Sorry for the inconvenience caused. Our team will look into this matter and be in touch.

Thank you.

Regards,
Moenieb.
Telkom Social Media Team

NH
Natasha H's update20 Jun 2016, 12:26
Reviewer Update

I posted this 2 am on Sa****ay 18/6. They responded to say they will be in touch. It is now 2:24pm on Monday and not a word. Well done Telkom! Your bad services perseveres