Still PATHETIC service - complaint 2
<p>I refer to previous complant sent:</p> <p> </p> <p>I have two HUGE issues with your services apart from the fact that I NEVER have signal: </p> <p>Please advise - according to the consultant an order has been put in for my contract to be cancelled.</p> <p>Which I understand as I have put in the cancellation.</p> <p>BUT on my cancellation form I CLEARLY state I want to make use of my number going forward for prepaid services!</p> <p>NOW I cannot make nor receive calls - as the option for voice has been cancelled already due to the cancellation in progress??????? And the consultant just says well there is nothing she can do.</p> <p>PLEASE advise to me how do you expect me to make a call when I'm in an emergency? Seeing that I am 9 months pregnant with a similar situation last week where I could not get hold of my husband.</p> <p> </p> <p>Then I paid my account in full with an amount of R536.73 on 25.01.2017. As I do every month via EFT. NOW you people decide to run a debit order on the 31st of January 2017 of the exact same amount of R536.73 - see below:</p> <p>FNB :-) R536.73 paid from cheq a/c..311476 @ Eft. Ref.Telkommobi ********** 940. 1Feb 00:00</p> <p> </p> <p>PLEASE tell me WHO is going to pay for the cost you have created now allowing my aacount to be in excess??? WHO? Surely not me!! I suggest you get your department in order and reverse all money that is due to me for pushing my account into excess. If this does not happen I will report you for *****. This is not my 1st time I have an issue with you running debit orders when my ac**** has been paid already and putting my account in excess.</p> <p> </p> <p>This is for the exact same reason I am cancelling this useless service!!!</p> <p>PLEASE afford me your time for your next reply and not let me wait as I did with my previous request.</p> <p> </p> <p>Then I received response phone is working as it shows active on your side - NO IT IS NOT WORKING - NO ONE CAN PHONE ME AND I CANNOT PHONE ANYONE!!!!! I phoned yself from the landline and it does not wor****! This I rep**** to your comment with no but no feedback from you!!!!! </p> <p> </p> <p>THEN I complain about the amount that was debited from account???? Just to get an SMS on Saturday saying NO payment has been received and my services will be interupted in the next 24-48H?????</p> <p> </p> <p>GUYS can you just catch a wake up!!! When is my phone going to be fixed to make and receive calls and for the love of God when are you going to realize payment was made 25 January 2017 in full?????</p> <p> </p> <p> </p>