Still owed money since July 2017

I tried to cancel my ADSL in November 2016 and after 7 phonically and going into Telkom Canal Walk 3 times, I eventually managed to cancel the service in July 2017.

Telkom then owed me approximately R9500 from still billing me after I had tried to cancel the service. Telkom called me to confirm that they would transfer me this amount.

I am still waiting for this 7 months later even after going into the shop and emailing them multiple times.

This is completely unacceptable and the service and attitude of the people in the store is pitiful. There was even another customer in the store at the same time as me who was in tears with frustration at dealing with this company.

Do not open an account with Telkom, the service is shocking and they do not care about their consumers one bit.