mS
martin S

1 reviews | Active since Nov 2014

24 May 2016, 11:54

still overbilled

<p>still</p> <p> </p> <p>Good Day</p> <p> </p> <p>Kindly note I am disappointed as I am still been overbilled</p> <p> </p> <p>Please resolve this and arrange anther credit</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>Good day, <br /> <br /> Please note that we are unable to reach you on ***. <br /> <br /> A credit of R 800.00 has been arranged because the spending limit increased by the system in July 2015.<br /> <br /> Spending limit has been placed back to R 0.00<br /> <br /> Part of the credit has covered the bill for this month of R 349.00 and the account is still left on a credit of R 451.00. Please advise if you would like us to refund that amount and the debit order for this month will be covered for. <br /> <br /> We apologise for the inconvenience caused. <br /> <br /> Kind regards,<br /> <br /> Cleo Makhubela<br /> Billing Specialist</p> <p> </p> <p>From: Martin Steenkamp <br /> Sent: 18 March 2016 09:35 AM<br /> To: 'HelloPeter Telkom'<br /> Subject: RE: Your TelkomZA Case: SM199652</p> <p> </p> <p>Kindly update me on below</p> <p> </p> <p>From: HelloPeter Telkom [mailto:***] <br /> Sent: 10 March 2016 05:24 PM<br /> To: Martin Steenkamp<br /> Subject: Re: Your TelkomZA Case: SM199652</p> <p> </p> <p>Good Day martin</p> <p> </p> <p>Thank you for making contact with us</p> <p> </p> <p>This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.</p> <p> </p> <p>We do apologize for any inconvenience we have cause to you.</p> <p> </p> <p>Should you need to contact us for any further questions please contact us via Email: ***.</p> <p> </p> <p> </p> <p>Lwazi KlaasLK</p> <p>Ops Specialist: Social Media</p> <p>Division: Customer Services/SOC</p> <p>Tel: 081 180 /10210</p> <p> </p> <p> </p> <p>This e-mail is subject to the Telkom electronic communication legal notice,</p> <p>available at: http://www.telkom.co.za/TelkomEMa*******Notice.PDF</p> <p><br /> </p> <p> </p> <p><br /> <br /> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~<br /> This e-mail is subject to the Telkom SA SOC Ltd electronic communication legal notice, <br /> available at : http://www.telkom.co.za/TelkomEMa*******Notice.PDF<br /> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~</p>

0
Replies (1)
Telkom
Telkom's reply25 May 2016, 14:46
Official

Hi mandog

Sorry for the inconvenience caused. This matter will be escalated for urgency and our consultants will be in touch.

Thank you for your patience thus far.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,