Still OFFLINE. Still Banned?. (DSL light is off)

<p>Hello </p> <p> </p> <p>If you are reading this , you are sharing my frustrations. For the past two weeks, I've been cut off for the internet. The routers internet light which usually goes red when you exceeded your quota is now permentantly off. </p> <p> </p> <p>I've phoned telkom numerous times like most, they were helpful and tried there utmost best to help me. Sadly there is no resolve even after having a technician inspect the line. He concluded in finding no fault , yet the router couldn't access the internet. </p> <p> </p> <p>In conculsion I was told to get a new router , the router was working perfectly fine. But personally I feel there's more to it. I stream and download often like most and this may have exhausted my line.(It was a public holiday so more traffic). I felt instead of Telkom warning me, I felt I was just cut off. Just mail me, I think banning me for however long isn't fair because I pay alot for this service month in and month out. Send out warnings if you decide to strike someone, I've read and heard of sim**** stories.</p> <p> </p> <p>I hope this can be resolved, I'm tired of wasting the helpful call centres and technicians falling short on resolution. They could be assisting the many of the other people who are worst off.</p> <p> </p> <p>Kind regards</p> <p>Sulaiman</p>