Still now feedback

Item: Telkom
Rating: 1
Author: Marius S

I already added a review with regards to my landline that I cancelled via the Telkom website.

I received a pricate message with a reference number "AI ********** " but I still have not received any further feedback in this regard.

I have made payment for the last outstadning amount as it currently stands on the website, but I refuse to make any firther payments as Telkom seem to be dragging their feet on purpose with this request.

Helpful (0)

Replies (2)

Telkom's replyOfficial

03 Nov 2017, 10:41

Good day.

Sorry for the delay and inconvenience caused. This matter will be escalated for urgent attention and feedback.

Thank you.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom's reply03 Nov 2017, 10:41

Official

Good day.

Sorry for the delay and inconvenience caused. This matter will be escalated for urgent attention and feedback.

Thank you.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Marius S's updateReviewer Update

03 Nov 2017, 10:54

After making noise on HP and on social media they finally cancelled my service yesterday. They even backdated it to the 24th of September 2017 as the original cancellation was sent on 24 August 2017. The issue that I now see coming is that I paid two amounts after the cancellation effective date, so my account will be in a credit. I am waiting for my final invoice and I am VERY sure that there will be an issue getting the credit out of them... Will change my rating to 3 stars if I have no issues...

Marius S's update03 Nov 2017, 10:54

Reviewer Update

Still now feedback

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