wB
warren B

1 reviews | Active since Dec 2011

16 May 2015, 20:47

STILL NOUR LINE INSTALLATION

Technician came on Friday to reconnect an already existing line. He ripped out the cable and left at 4 pm without completing the job saying he's done for the day and would send another person the next day. Line not completed. <br> <br> The following day I had to wait till after 6pm till the technician eventually arrived and was told they couldn't do work do to issues with the fencing on the property. Why this is a issue now I have no clue as the previous technician successfully ****ed up my cables with no problems Getting to the pole on a ladder.<br> <br> The second technician had also not called when coming to the property initially which was very unpleasant for the people in the front house who told me they had a rude person saying they had to get into the property while I had stepped out. <br> <br> This is so unprofessional and costing me money in a days loss in business. <br> <br> Now I have to wait till eventually a technician returns and gets this done. I still don't even have a line or phone I can call the support number. I had to use the neighbours phone to call the complaints section which took hours. This is ******** service. Get this sorted out

0
Replies (1)
Telkom
Telkom's reply17 May 2015, 07:33
Official
Hello wgbrockett,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM111300.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team