Still nothing resolved

<p>I have an uncapped lte package with Telkom mobile. Since the 16 of September I noticed that speeds dropped from a minimum of 50mbps to around 5mbps</p> <p> </p> <p>I reported this on the 16th of September. (case number ********** 7) a technician came to my house confirmed there was no issue with my setup, but rather that the issue was with the tower. As of today nothing has been done. I still get speeds of 5 maps. It's been just under 3 months and I've paid R100 for a service I'm not receiving. I have not received any feedback and I'm still waiting. If you can't provide the service, please cancel the contract and refund from the 16th of September to date. It's been long enough and I need it to be back up to speed by the end of this week or confirmation of the cancellation of the contract. Enough is enough. This is unacceptable customer service </p>