Still Nothing line is still an issue

Last complaint was on 21/03/2016 and that was still a week after the issue was logged, I have had an Ayanda contact me to ask if my issue was resolved and I said it wasn't, its been roughly a month now and still my 8MB line is dropping and changed its speed after every single reset! I am going to contact my ISP (Axxess) and inform them that I will not be paying for my 8MB line due to the fact you are not complying to your own policies, the number that contacted me was ***, I will also not be paying for my line rental from Telkom because I refuse to pay for a service that isnt working correctly, Why is it I have to go to these lengths to actually get a response? My log number is SM212699 from Telkom and my *** from axxess