Still nothing done since March on account

I am shocked by the way Telkom treat its customers. I have an open query since March 2015 and my account needs to be credited because Telkom could not provide the service at the new address. I keep getting the normal reply that someone will look into this but nothing is done on Telkom's side. If Telkom can't resolve this, then I will refer the matter to ICASA in 20 working days from today, and to the consumer protection act offices. It is really this difficult to resolve this??? Unbelievable. I've got 2 ref nrs - SM123511 (Open since July 7, 2015 over 2 months) and SM100236.