Still not working, but im still paying

Official private business reply

Hi Angry******

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Apologies for the delay. I have interrogated the line and the test results do in fact indicate a defect on the line. I have reported the incident to our testing center to further evaluate and establish the root cause and dispatch a field technician accordingly. once a tech is assigned, i will be able to liaise with the the assigned field technician directly. Further available updates will be provided as soon as possible.

Interaction REF: AI **********

Regards Keagan Telkom Social Media Team

After this contact, still no progress has been made.