Still not sorting out my bill and cancelation

This service and company is ridicillious, I struggled now about 3 months to get any assistance from Telkom. The one tries to be more useless than the other. After a long struggle the call centre told me they cannot cancel the wrongfully account they add to my account if I dont pay the whole amount in arrears for the wrongful account on my account. So after coming nowhere with this, I paid the amount so they can escalate it to the cancellation department and accounts department to get it sorted. Now after two weeks of paying the amount there was no further feedback because they got their money, and got my new bill still with the same issue?? I need to get this sorted and not only a lame reply on Helo Peter that they will escalate it and apologies for the inconvenience, this is now far beyond an inconvenience. You are busy waisting my time and money!!!!!! I need to get this sorted and I am not paying another cent and if they block my account again, i will take this up high because this is now 3 months and there is nothing sorted.