Still not serviced - Shocking

So here is my second report on the same company regarding the same matter.<br> I was never aware that a company who claim to give good service could be any further from it.<br> All that happened was I was called to find out what the query was about and that somebody would call me to assist me.<br> 2 WEEKS LATER I get a call to find out if anybody has called me.<br> Evidently not as now I am in a worse off situation waiting for the company which I have never missed a payment to , to give me the service I require.<br> I don't wish for anybody to have to experience such disgusting service.<br> I cant believe that I have to list the same company again for the exact same initial query, if this does not recognise a company who are not dedicated to their clients and are not willing to help.<br> Do they deserve our business ?