Still not resolved after this is now the 5th ticket togged

I have been trying for almost 3 weeks to move a telkom line in the same property just change where the line is coming into the house. 4 different tickets have been logged.

1. Ticket Cancelled 2. Called to check on order and was told it would be reopened with the same ticket number 3. Called to check on order and the original order had not been reopened 4. Logged again and the ticket was logged incorrectly as a line speed upgrade 5. Logged again and this ticket did not have a technician assigned 6. Was promised that the ticket would be done on Saturday. No-one arrived 7. Monday called again and this ticket had again been cancelled 8. Latest ticket relogged again on Monday and promised an escalation is still sitting in the queue to be allocated

Beyond frustrated and Tearing my hair our. How can this be escalated. How can the service be so disorganized and slow?