Still not resolved after one month

My account was locked in October last year. I made a full payment end Feb this year. A fault was logged to reinstate my cell nr. It is the end of the month and still nothing has been done. I logged a fault case ***2. Also to customer care sm215051. Still nothing. Now I'm going to open a case of ***** against Telkom as I must pay for an account and have no service. In this time I had to pay for adons that I never used. So as I see it, it is *****.