1 reviews | Active since Aug 2013
STILL NOT RESOLVED!!!
I posted this complaint on the 18th May & 9th June!!!<br> <br> I have had NUMEROUS problems with my Telkom line!!!! We experienced a line that was dropping all the time, our speed on the internet line was continuously being throttled & we had a period where the line did not even work. We have spent countless hours waiting on hold, voicing various complaints. A technician was meant to come & fix the line on numerous occasions but never did. We have since decided to cancel our line. I called halfway through April to cancel & was told that our cancellation would be implemented (I even offered to send a confirmation e-mail but the lady I spoke to said telephonic cancellation was fine), but that we would have to pay our months notice. I now see that we have been charged for our usage TO DATE (with interest!!) & I never received any confirmation to say that our line had been cancelled!!! I have sat on hold AGAIN & AGAIN to try & sort this issue out but have had enough!!! Countless cellphone minutes wasted on a problem that has STILL NOT been resolved. <br> <br> I have now received ANOTHER bill & STILL no contact!!! TELKOM - please contact me telephonically by the END of today!!!
We do apologise for the experience.
We will have our team follow up on this matter, with further investigation underway and feedback to follow.
Your social media ref: SM111481.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
Best regards,
We do apologise for the experience.
We will have our team follow up on this matter, with further investigation underway and feedback to follow.
Your social media ref: SM111481.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
Best regards,
