MB
Michelle B

1 reviews | Active since Aug 2013

17 Jun 2015, 12:36

STILL NOT RESOLVED!!!

I posted this complaint on the 18th May & 9th June!!!<br> <br> I have had NUMEROUS problems with my Telkom line!!!! We experienced a line that was dropping all the time, our speed on the internet line was continuously being throttled & we had a period where the line did not even work. We have spent countless hours waiting on hold, voicing various complaints. A technician was meant to come & fix the line on numerous occasions but never did. We have since decided to cancel our line. I called halfway through April to cancel & was told that our cancellation would be implemented (I even offered to send a confirmation e-mail but the lady I spoke to said telephonic cancellation was fine), but that we would have to pay our months notice. I now see that we have been charged for our usage TO DATE (with interest!!) & I never received any confirmation to say that our line had been cancelled!!! I have sat on hold AGAIN & AGAIN to try & sort this issue out but have had enough!!! Countless cellphone minutes wasted on a problem that has STILL NOT been resolved. <br> <br> I have now received ANOTHER bill & STILL no contact!!! TELKOM - please contact me telephonically by the END of today!!!

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Replies (1)
Telkom
Telkom's reply17 Jun 2015, 14:40
Official
Hello shellz_b,

We do apologise for the experience.

We will have our team follow up on this matter, with further investigation underway and feedback to follow.

Your social media ref: SM111481.

Regards,
Boitumelo Makhongoana
Telkom Social Media Team

Best regards,