DB
Dina B

1 reviews | Active since Oct 2012

29 Aug 2016, 09:02

Still not resolved

<p>Early in the year, Telkom disconnected my line by mistake - while I need to do online support for my job. I was destiute and forced to use mobile tehtering at a very high price until they reconnected my line 3 months later. I logged a call here after which they promised not to bill me for the time that I did not have a service - but they did!! Also the MyTelkom website shows my old number and does not allow me to associate the new number with my email address - so I have to stand hours in a mile long queue at the Telkom shop to get a bill....and they cannot resolve the above problems at the shop. I have logged the problems online for support on the Telkom website before - but I have had zero feedback on resolving the issues</p>

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Replies (2)
DB
Dina B's update29 Aug 2016, 14:48
Reviewer Update

It is probably not a good idea to refer my query on fixed landline billing to the Mobile Team?

Regards

Dina

DB
Dina B's update29 Aug 2016, 14:52
Reviewer Update

The other query is on associating a new fixed landline number on the website to my email address which is not related to Mobile 8ta either?