Still not resolved

I have had a issue with my line since 24th of December, the line need to be port recreated twice a day to keep on working, so each time I call we need to hold for 20mins and then port reset to continue working, I have asked for multiple escalations and nothing has been done, the line is also not syncing at 4096k it is on 5112k I have asked for this to be set back to 4096k and they cannot do it, I need this sorted ASAP I cannot call every single day