Still not resolved

Hello Hlahmid,<br> <br> Thank you for making contact with us.<br> Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.<br> Your reference number is SM172555<br> We apologize for any inconvenience caused.<br> <br> Regards,<br> Ntokozo<br> Telkom Social Media Team <br> [Email Removed]<br> <br> That was the response I got from telkom 0n the 28th of November, they still have not installed my line been waiting two months now with no feedback, I just need a fixed line installed at my home, is this so difficult to do for Telkom?