Still not getting TI Entertainment service despite one month since paying for it !!

<p>This is so frustrating. Hardly anyone at Telkom seems to understand the TI Entertainment service which is advertised on their website and for which we paid on 27th September. After a mindlessly irritating time speaking to different departments who each gave wrong advice or hadnt even heard of the service, we posted on Hello Peter and after a long wait, actually received a response from someone in the Social Media monitoring team who sounded like he could help us. He in turn seemed to be equally frustrated by his "technical" department, who for days didnt seem to be able to switch on our service. Finally, after around one week, he announced that it had been switched on. However, judging from the usage that we can see online, all the data used in watching streaming TV (which is supposed to come out of the TI Entertainment allowance) actually seems to be coming out of our fibre internet bundle. This is precisely the opposite of what we paid for !! Moreover, when we go onto the Usage Tracking tool portion of the Telkom website, either it doesnt work and comes up with persistent error messages, or we are shown that TI Entertainment is "active" with a meaningless figure beside it of 102,400 GB. This figure hasnt changed at all since it was supposedly switched on, so we know that the page is meaningless - and misleading. One other thing, every time we try to access the Help/User Manuals/Instructions on the Telkom website, we get taken to a Corporate Info page with no instructions whatsoever. How can a company this central to the efficient functioning of the SA economy be so utterly useless and *********** ?</p>