STILL NOT DISCONNECTED

Attempting to cancel a contract with Telkom is an absolute mission. Requested date for contract cancellation 12 October 2015. Billed for yet another month - it has been over 21 working days since requesting the cancellation. <br> <br> Followed by numerous calls to transfer to pre-paid and the usual : \ Sent to the relevant department"or \""what is the effective date on the cancellation form?\"" - which does not EXIST! What is the point of a case number and cancellation date request followed by an effective date?? (which is non-existant on the forms) Annoyed and frustrated! CANCEL MY CONTRACT and transfer my number to prepaid! """