Still not cancelling an unwanted contract
<p>so this is the second time I am posting on hello peter, I was sold a contract in the beginning of September by Telkom which I was promised it was an upgrade but I was given a whole new contract. Why would I want two contracts from Telkom. I have been trying to cancel this contract since the 14 th September and it is still not cancelled. My telephone conversation with the sales lady was recorded I am shocked that someone can get away with lying to a customer during a recorded sales call and I am the one who is now spending a fortune on phone calls and sitting with no data at home. What will it take for Telkom to sort this issue out. </p>
We sincerely apologize for the delay.
Please be advised that your query is still under investigation and we will contact you with feedback.
Your reference number is ***1.
Regards,
Busi
Telkom Social Media Team
***
We sincerely apologize for the delay.
Please be advised that your query is still under investigation and we will contact you with feedback.
Your reference number is ***1.
Regards,
Busi
Telkom Social Media Team
***
An apology is not going to cut anymore I'm afraid. This is NOT ACCEPTABLE anymore.!!!!! I want access to the sales phone call your company is USELESS over 3 months to cancel a contract when your policy is 21 working days and it's all because your sales people lie to customers!!!!
An apology is not going to cut anymore I'm afraid. This is NOT ACCEPTABLE anymore.!!!!! I want access to the sales phone call your company is USELESS over 3 months to cancel a contract when your policy is 21 working days and it's all because your sales people lie to customers!!!!