still not attended and they gonna debit

Hello Peter,<br> <br> I sent my report twice and still Telkom hasn't attended my query. I'm now a very frustrated customer and I honestly would change my account so that Telkom won't debit. I signed a contract which stated that they debit R200pm. Now they wanna debit 1000zar. They have admitted that it is their error by I have no confirmation that it won't happen again or that they won't debit that amount and will waver the fee since their at fault. Everyone I get hold of keeps running away from my problem, why? Even the consultant who rep**** here on Hello Peter has disappear ed. Could u please assist me to get hold of these people. If only I knew that Telkom is a ******** network provider I wouldn't have signed anything with them.we are approaching a month in a few days and its been almost a month I sent request s and was told that doing investigations.as I mentioned before, I cannot afford to pay that amount to Telkom and since its a debit order, I cannot stop that. Of I afforded that much I woulve gotten a better phone. Please hear me out. Its 00:14 right now,I can't sleep because I'm thinking over my budget and how it will affect my lifestyle. Please please help.<br> Thank u in advance.<br> P