Still no working phone since 16 July 2015

I reported a fault on my Telkom landline on 16/07/2015 on Telkom's website. They contacted my wife to give her a reference number the next day. We phoned last week, (30/07/2015), to hear why our land line was still faulty and we were told that it is a regional fault and that they could not assign a technician to our area. I phoned again today (04/08/2015) only to find out that a technician still has not been assigned to handle the fault. I find this bad service unacceptable and I will not pay my account until this matter is dealt with. Should someone from Telkom want their money, I shall simply state that,\ Sorry