Still no word from Telkom

Today is 14 January 2020.... Still no progress on my problem!!

I want to voice my absolute disgust in your pathetic service. I think it is absolutely ridiculous and a disgrace how your paying customers are treated by you.

So, on 27 November 2019 Telkom cables was ****** in our area with the effect that since that date I do not have any service up to now. I was informed that Telkom will not replace the cables and therefore alternatives need to be looked at. On 7 December I visited the Telkom store in Key West, where all options were discussed with the agent and he logged a sales request under reference 2 5 2 5 2 4 0 because I am not paying for a router as your cables were ******!!! I was told that I would receive a call withing 7 days and that never happened!

On Saturday 14 December I went to the Telkom store in Clearwater and again I was put on the telephone where the lady promised that I will receive a call by that afternoon. Low and behold… NOTHING HAPPENED!! On Wednesday 18 December 2019 (3 weeks after your cables was ******) I called your 1 0 2 1 3 (option 1, 2, 3) and spoke to Michaela. She informed me that there is no order for me, but an order was created the day before and cancelled again. She can’t even pick up my reference 2 5 2 5 2 4 0 !!! You are aware that the cables were ****** and are not going to be replaced, but since that day nobody from telkom has phone me to offer the alternatives. Every time it is my initiative, but then nothing gets done about it!!!! PATHETIC. Im not sure who is worse…. You or Eskom???

After I have spoken to Michaela, I escalated this matter to your EscCentre at telkom.co.za mail and on 20 December 2019 I received a call from "Avez" from telkom cancellations. He promised to sort out my problem and and logged a request for a Telkom LTE router and service to be delivered to me. He also promised to send me the reference number and all the detail via email. That never happened!!! I do have the voice recording of this call.

Today is 14 January 2020 and I don't have internet or any other service from Telkom. Nobody has called me again even after more emails to EscCentre at telkom.co.za.

I want unlimited LTE month-to-month and it seems Telkom is unable to supply me with what I want!!! This is absolutely shocking and disgusting. I want someone to phone me immediately and I want my LTE router in the next 2 days!! Every time that I have been on the phone with your agents Im being told it will take 7 working days, BUT THEN NOTHING HAPPENS!!! Im not prepared to wait a further 7 days because of your incompetence! PHONE ME AND SORT YOUR MESS OUT!!!

Charles Kotze

Reference Numbers relating to my problem: #2 5 2 5 2 4 0 #3 1 3 4 3 2 9 3 #3 1 1 5 6 7 7 9 #5 6 6 0 2 0 0 1 1 A