MJ
Melanie J

1 reviews | Active since Sept 2015

27 Oct 2017, 10:21

STILL NO WiFi:

TELKOM APPROVED WiFi for our home on the 27/10/2017 told us 14 to 21 days for installation and someone would call us. The first time we followed up we were told they tried to call but we did not answer the numbers on the system were our very old cell no's (how is this possible when we app**** with all new details?) The second time we followed up they said the same thing and we said but details were updated??? Third time eventually someone made contact on wednesday. He came Thursday to do installation but only then to advise there is a problem with the cables in the area!!! Surely if Telkom is aware of this why sell the product / pre-advise us. We are very dissatisfied with our dealings with Telkom and the delay in getting a product which they advertise and promote and efficient service. I need to now restart investigating other companies to supply us with this service :-(

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Replies (4)
MJ
Melanie J's update02 Nov 2017, 06:04
Reviewer Update
A telkom representative called me on Monday to say then would install on Tuesday and the technician / installer would contact me. Still waiting !!!
MJ
Melanie J's update07 Nov 2017, 09:53
Reviewer Update
Telkom made arrangements for technician to come Saturday 4 November. He came at about (11::30) his name was Sbu. He said that the telkom lines for our house is situated further down the road he will need to move them closer and try complete it on Saturday or will be back Monday. I TOOK A DAYS UNPAID LEAVE TO BE AT HOME MONDAY HE DID NOT PITCH!!! I HAVE TRIED ALL OF YESTERDAY TO CONTACT TELKOM WITH NO LUCK I AM SO UPSET. IS TELKOM GOING TO PAY ME A DAYS SALARY!!! TOTALLY UNACCEPTABLE!!! HOW IS TELKOM GOING TO RECTIFY THIS MATTER AND COMPENSATE :-(
MJ
Melanie J's update13 Nov 2017, 10:05
Reviewer Update
STILL NO CALL FROM TELKOM TO ADVISE WHAT IS GOING ON ... REALLY BAD BAD SERVICE / NO COMMUNICATION ... WE ARE SERIOUSLY DISAPPOINTED IN TELKOM. WE ARE GOING TO INVESTIGATE OTHER SUPPLIERS :-(
MJ
Melanie J's update15 Nov 2017, 07:57
Reviewer Update
Contacted Telkom Monday they advised they would get a technician to contact us? still nobody has called what is going on???