Still No Telkom Line??

I contacted Telkom to order a new line on 4 February 2014. After completing my order which took over an hour and a half because of the slow response of the system I was told that I would receive my line in 7 - 21 working days and would be contacted on my cell. I received an sms on the same day that confirmed my details.<br> <br> 27 working days later I had not heard from Telkom so I called and after waiting 40 mins on the line I finally got through to someone only to be told that the previous consultant had not placed my order. After trying in vein to find out if there is some sort of process to rectify this I was told I would need to place my order again and wait another 7 - 21 working days. I was also told that I was to pay a R700 deposit (which I was previously informed was only if I didn't have a credit record.) Why should I pay Telkom R700 after such poor service? Anyway I need a line at home for work so I attempted to place the order and again Telkom were experiencing technical difficulties with their software. After an hour I was eventually told that my order could not be completed and the consultant took down my number and promised to call me back. I am still waiting.