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1 reviews | Active since Jul 2017

26 Sept 2017, 19:24

Still no technicians to fix a line

Well i have logged numerous calls with Telkom regarding our telephone line needing to be fixed as its noisy and we cannot hear people on the other side of the line. And when i log the call, the next day of the same day they will tell me it has been "restored". Then i just log another call and the same happens. No one comes out to come and have a look at the problem. We logged a call a few weeks ago, the guys came out to check the connection as we had fault with our ADSL line. they came, heard the noisy line and saw that a telephone line/wire is lose and hanging here close to our garage, those guys too logged a call for a Telkom Technician to come out and have it fixed, still no technician. He called the following week and asked if someone came, i said no and he said he will log another call. As he logged a call so did I, and its almost 3wks now and still no one to come and fixed this line/wire hanging here and no one coming to test out line to see where the problem is coming from. Some guy from telkom called last week and had the nerve to tell me if its our telephone we will pay a fee. IT IS NOT THE PHONE THAT IS A PROBLEM, ITS THIS LINE/WIRE HANGING HERE OUTSIDE AND THE TELEPHONE LINE THAT IS A PROBLEM. And if there is a fee, i will not pay it because for how long have we asked telkom to have the line fixed and they come in our house, do some check and leave and still nothing is fixed. Its their job because why are they technicians??? Just to drive around and pretend they doing checks?? I did not want to go this route by complaining on this site, but if this is what it will take for someone to come and fix this problem then so be it. Doesnt mean i am a woman i dont know the difference between and bad line and a broken telephone.

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Replies (1)
's update30 Sept 2017, 21:27
Reviewer Update
How long wil this take for you to “look at the matter”? Because this is not just some small problem. This is our means of contact, it’s our house phone. Or is this just Telkom’s way of doing business. If I have to I will keep on giving you a bad review because this problem has been going on now since the beginning of the year. But now it’s gotten so bad that we cannot hear anyone on the other side. This is our way of communicating with my father and family that’s is abroad. How do you expect them to get hold of us? On cellphones it’s more expensive, that is why we have a house telephone. Seems like Telkom is not bothered as to their clients being satisfied with their service. I also find that they send out guys that are not supposed to do these lines because they want to “save” on lines being put up. Now you send guys with a line that won’t let long so that means we will have to log another call, because apparently this was said by some Manager. They want to “save” on giving out a lot of money, more like lazy people who don’t want to do their job. Can’t believe a Manager would say this! Now i know they have been ignoring my call logs. Save? You are entitled to fix our problem! I have a good mind and tell my father not to pay the bill then Telkom is quick to cut off our line because of no payment. And we should not be charged for an account when the line has been so excruciatingly BAD. And my I’m replying because guess what?? The line is still bad! It worked on Thursday and Friday and today/ this evening it is noisy AGAIN. I told this guy on Friday there is a line hanging here by a garage still, who is supposed to fix this????????????????? Of this does not get sorted out in next week I will have to take this further.