Still no technician

Re: Ref SM115557. Telkom has now scheduled four appointments with us and only bothered to turn up for one on 23 May. Subsequent reschedules were for 27 May, 3 June and today, 11 June. None of these appointments were honored - even after you sent SMS' in the morning to confirm the appointment and to let us know the technician is on his way. And in further headlines you cancelled our line - a line that we only ever requested to be moved and when I ask if you will charge us an installation fee I only get \we will investigate"or \""your problem has been escalated\"". Your Telkom chat function on your website is a joke - it takes ages for someone to answer and without fail they will ALWAYS transfer you to \""the right department\"""