Still no stock after almost a month

I upgraded my contract at the beginning of December, taking one of the deals that included a Samsung phone as well as a wireless charger. This was at the Kolonnade Retail Park Telkom Mobile branch.

The salesperson told me that the wireless charger was not in stock at the moment and that they would still offer me the contract, but only give me the charger when they get new stock. It has now almost been a month and I still have not heard anything from Telkom.

I went to the shop a week or so ago again and they told me they can't help me, while not being very friendly. It would seem to be the norm these days - all smiles until they make the sale - then they stop caring about the customer.

This is one of the Christmas deals - how can you advertise something if you know for a fact that you don't have stock? Does this mean all other customers before/after me also did not get the device?

I also called the call center and they 'got in contact' with the specific shop. That specific shop apparently does not have a landline either - they never answer it. (ironic for a telecom company)

Please Telkom! Step up your game. If I cannot get the charger, then this is blatant false advertising and I will take this further.