Still no solution or contact from Telkom

After numerous calls to Telkom, complaints, emails etc still no one has bothered or had the decency to contact me regarding my new line installation where the consultant did not show up after I had received confirmation and took a day off work to be there for the \full day appointment."Telkom keeps \""escalating\"" the case to different departments and yet still nothing has been done about the problem and I have not been notified. To the Telkom Social Media Team"