Still no signal

I noted all my details on my last complaint and telkom responds by closing the case because they could apparently not get hold of me. Even after giving them my number again... which they have on their system they have made no attempt to get hold of me. Their response: Good day Alicia <br> <br> Kindly be advised that the reason for your ref to be closed is because you are unreachable.<br> <br> The query is now re-opened,<br> <br> Kindly provide us with your alternative number so we can resolve this matter.<br> <br> My number is stated below with my ID number. Telkom you have my details... please stop playing the fool with me