STILL NO SERVICE SINCE 11/10/2017

After numerous calls we still have the same result of no Telkom line. I have phoned and wasted air time to try and speak to see how far the reference number has escalated. My grand son has phoned many times before and the last time the gentleman told him that this was not reported as yet. My daughter has phoned many times and the last time she phoned on 29 November at 12h25 and the lady told her that the job was given to the technician who will contact us to come and fix. No calls has been received and nobody has been at my home to come and look at the problem. I went to the Alberton Telkom office yesterday afternoon (8/11/2017) and asked to see the manager (which was not in the office). I asked the lady to give him my number so that he/she can contact me. It did not happen at all. I went back to the office this morning and still no manager was on duty. According to the sales lady the manager did not come back to the office yesterday which means he/she did not get the message. I don't know how a big business can run smoothly when the manager is not even there to make decisions, but who cares as long as they get a salary they are happy. The biggest problem is that there is no competition and Telkom has monopoly, which is a disgrace.