Still no service months later

I've been trying to speak to Sales to assist with allocating my data bundle on a simcard linked to my ADSL line but I think it's probably easier being assisted at a state hospital than being assisted by Telkom. After numerous calls an months of promises that it would be resolved, I'm still nowhere closer to getting it resolved and let alone speaking to someone competent in getting this resolved.

After speaking to Surie Govender who got so upset with as she is working from home and made as if I was inconvenience her and she ended up shouting at me, yes me the customer because I asked if someone competent could please sort this out as she said it's not her area of expertise to assist with my matter. Well I was promised a few Managers would call me the latest being Nicholl Ellis.

I'm still nowhere closer to getting this resolved. Is it that difficult to ask someone to to do just a small bit of work to resolve a query. I'm sure it can't be that hard to load a recurring data bundle on a number. Yes, recurring, then it will automatically load each month without any human intervention.

My next complaint is heading to ICASA.