still no service from technical staff

our line blew with lighting 2 weeks ago, we lodged a complaint and were told that telkom would come out. last sat the 13th of feb tshepo was supposed to come out at 12 - he never came. we called him and called him and he never came. we logged another call with telkom and still nothing the SA ffault num is 1074crk080216 for line ***. this service level is horrific and we will be moving to vuma if is not sorted asap