Still no service even after rapid response to HP

I reported my telkom Land line on Monday 26 October 2015 and my line is still down.<br> I also posted on Hello Peter last week and telkom was quick to respond saying quote <br> Thank you for making contact with us.<br> Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.<br> Your reference number is SM162210<br> We apologize for any inconvenience cause<br> <br> But your quick response did not help I still have not heard anything from any of your technicians since!<br> So as I said your guys dont know what service is and if there was another provider that had the infrastructure that you have I would switch over.<br> Get your acted together... get your technicians communicating with your customers at least once a day so that they always know what the problem is and roughly how long it is going to take.<br> Been in the dark makes me more frustrated than anything else.<br>