Still no service despite many fault numbers and empty promises from staff

<p>AI ********** - this is our reference number. We haven't had service since Des 2016 as our line was cancelled despite us requesting that our line should NOT be cancelled. I have been to the Clearwater Telkom shop several times where staff are slow, unhelpful and don't solve the problem. Even the supervisor, Ingrid (I think this is her name as staff are reluctant to identify themselves), couldn't remember that I have spoken to her before. Another promise was made last week that the problem would be escalated to the technical department. But no luck - no line!! And they lost all my personal notes and documentation (apparently it was archived, but nobody knows where). Technical people have been to ur house, but they just departed despite the line being dead. And the cheek - we are still receiving a bill every month. This is not the first Hello Peter report - a Noleen (no surname, no direct telephone number) responded for a while until she also gave up. Telkom - for a communications company, you are shocking at communicating! Come on!</p>