Still no service delivery

A technician came out to assess why the line was out, he said that it's not on our side, the line is damaged and needs to be replaced between the two telephone poles.<br> <br> He left and said that the technical department will now take over and replace the line. No one has returned and or contacted us now for 3 days. Still no sign of Telkom coming and replacing the line. We have had no telephone service for the last month