Still no service but get charged

Fault ref number: 1149CRK160216 I've had no service from Telkom (I stay around the corner from your Boksburg technical) Every time I phone, I get told \we will escalate it\" and get a new number, I logged a call on the 16th Feb 2016, I still don't have service but I just got an account for R1200??? for what is that? The telkom guys come to my house... tell me that it's the exchange that is faulty and they leave again.... I never see them again. Why is there no follow up service??? I cant even use my phone. Please can you get someone to call me regarding this matter. Please call me on my cell. Don't call on the land line number, it does not work. "