Still no service after 4 weeks after fault reporte

It's been 4weeks since we have reported a fault on the line as the internet connection was faulty. Since then we have made at least 8calls and have also visited the tygervalley branch twice and have not received a single call note sms from telkom, let alone a call-out from a technician. Initial reference number given: 109awk100715. Escalation number then given 710262